Q1: How can I register to become a member of Travel boutique Online?

Ans:
• Open the Url www.travelboutiqueonline.com
• Click on “Register with Us” button, registration page would get display.
• User needs to fill mandatory details like agency name, owner name, address.
• Check on term and condition check box.
• Click on the “Submit” button.
• As user click on the submit button Agency registration request sends to the TBO back-office staff. On receiving request Back-Office staff would contact user by mail or phone with-in working 48-Hours .

• If you do not get any response within 48-Hours then you can drop a mail on E-mail-id – Portal@travelboutiqueonline.com for the same.

Q2: How can I retrieve my password if I forgot the current password?

Ans:
• Open the Url www.travelboutiqueonline.com
• Click on the “Forgot password” link, a pop up box would get display.
• Enter email id which is registered in TBO.
• Click on the “Submit” button, As user click on “submit” button a link goes to his E-mail-id Specified in the Pop up box.
• Click on the link, reset password page would get display.
• User has to enter new password.
• Click on the “Reset” button.

Q3: I have forgot my user-name and password how can I get it again?

Ans: User has to drop a mail on Portal@travelboutiqueonline.com , with the agency name and contact details.

Q4: Is there any charges of registration?

Ans: No, there is no registration charges to get registered with Travel Boutique Online.

Q5: Credit limit provided by the Travel Boutique Online?

Ans: Yes, TBO provide the credit limit to agency based on registration terms and condition and agency user can use his credit limit to make booking. User needs to pay his credit limit amount once in a 15 days.

Q6: What are the various services offered by Travel Boutique Online?

Ans:
1. Flight Booking
2. Hotel Booking
3. Bus Booking
4. Train Booking
5. Mobile Recharge
6. DTH Recharge
7. Travel Insurance

Q7: How can I get details of business process and commission setting before registration?

Ans: For any query you can call any time on our help desk no +91-124-4998999.

Q8: I want to know best flight fare deal of specific sector, how can I get it?

Ans: For any flight fare detail query user can call any time to our help desk no +91-124-4998999.

Q9: How can I get support if I face any technical problem?

Ans: For getting technical support user needs to drop a mail on productsupport@travelboutiqueonline.comwith the screen shot and description of the problem.

Q10: I do not have any agency with Travel Boutique Online but I want to book group flight fare, how can I book group fare?

Ans: User can drop mail on whitelabel@travelboutiqueonline.com in order to book group flight fare along with the full details like sector, Date of journey and no of passengers and details of pax.

Q11: What are the benefits to become a member of Travelboutiqueonline.com?

Ans: As you are valuable travel boutique partner, you will get the discount on every sale of air tickets, Hotel reservations, Holiday Packages, Insurance and other travel services.

Q12: I have not log-in portal since long now I am not able to log-in, What should I do?

Ans: If a agency does not make any transaction with-in 30 days then agency gets deactivated due to security reasons. Now user has to drop a mail on portal@travelboutiqueonline.com for reactivation of agency account.

Q1: How can I cancel the flight ticket?

Ans: In Air service there are two type of flight cancellation.
• LCC(Low cost carrier) flight cancellation.
• Non LCC flight cancellation.

LCC flight Cancellation:
In TBO portal auto cancellation of LCC is live for agent, so if user wants to cancel the lcc flight then he needs to follow the below mentioned steps
Cancellation Charges = Airline Cancellation charges + TBO admin charges

Steps for canceling LCC flight

• Login the portal.
• Click on the ticket under the flight tab.
• Filter the ticket through various available filter.
• After filtering the ticket click on the “Change Request” link.
• Pop-up window will appear having drop-down box in which user has to select Refund.
• User has to select the All option in the refund sector option.
• Select the name of the passenger.
• In remark user has to give the reason of cancellation.
• Click on the “Send Request” button.

Non LCC flight cancellation:

In TBO portal auto cancellation of non lcc flight is not live for agent, so if user wants to cancel the non lcc flight then he has to send the request to the admin through portal and then admin cancel the ticket and process the refund In the user account.
Admin deduct the cancellation charges from the booking amount of ticket and process rest amount in the agent account. Cancellation charges are the sum of the airline cancellation charges and TBO admin charges.

Cancellation charges = Airline Cancellation Charges + TBO Admin Charges

Steps for canceling Non LCC flight

• Login the portal.
• Click on the ticket under the Flight tab.
• Filter the ticket through various available filter.
• After filtering the ticket click on the “Change request” link.
• Pop window will appear having drop-down box in which user has to select Refund.
• In case of full refund User has to select the All option in the refund Sector option.
• Select the name of passengers user wants to cancel.
• In remark user has to give the reason of cancellation.
• Click on the “Send Request” button.

This will send the request of ticket cancellation to admin and then admin (Back office Staff ) would process the cancellation request and process refund amount in the agent account.

Q2: How can I show the agent logo on the hotel voucher?

Ans:
• Login the portal.
• Click on the change profile link, changeprofile.aspx page would get display.
• Check on the “Show Agent Logo On Hotel Voucher” check box shown Inside the E-Ticket box.
• Click on the “Save Changes” button.

Q3: I want to show my logo on E-ticket, How can I do this?

Ans: For uploading logo on E-ticket, Logo should be save in agency profile. If logo is not save in the agency profile then agency needs to send the logo on the productsupport@travelboutiqueonline.com , so that TBO team can upload logo in the agency profile. Once the logo uploaded in the agency profile then agency needs to follow the following steps for enabling the logo on E-ticket.
Steps for Enabling logo:

• Login the portal.
• Click on the “View Profile” link, view profile page would get display.
• Check on the “Display Logo On E-Ticket check box” shown Inside the E-Ticket box.
• Click on the “Save Changes” button .

This will enable visibility of the logo on the E-Ticket save in the corresponding agency profile.

Q4: By default I want to show only the publish price on the search result page, How can I do it?

Ans:
• Log-in the portal.
• Click on the “View Profile” link, view profile page would get display.
• Check on the “Show Only Publish Fares”check box shown Inside the Search box.
• Click on the “Save Changes” button.

This will remove the default appearance of the offered fare from the search result page. If user wants to see the offer price then he can click on the show/Hide offer fare link on the result page.

Q5: By default I want to show both publish price and the offer price on the search result page, How can I do it?

Ans:
• Login the portal.
• Click on the “View Profile” link, view page would get display.
• Check on the “Show All fare” check box shown Inside the search box.
• Click on the “Save Changes” button.

Q6: By default I do not want to show any type of price on the search result page. How can I do it?

Ans:
• Log-in the portal.
• Click on the View profile link, view-profile page would get display.
• Check on the “Hide All fare” check box shown Inside the search box.
• Click on the “Save Changes” button.

Q7: I want to reduce the flight search response time. How Can I do this?

Ans:
• Log-in the portal.
• Click on the View-profile link, view-profile page would get display.
• Check on the “Flight Results from Cache” check box shown Inside the search box.
• Click on the “Save Changes” button.

Q8: Why is there difference in the flight offer fare and Total payable fare?

Ans: Fare shown on the search result page does not include the TDS. Fare shown on the search result page exclude the TDS .On the other hand fare shown on the passenger detail page include the TDS. That's why there is difference on the search result page offer fare and the total payable fare on the passenger detail page.

Q9: How can I give discount to my preferred customer?

Ans:
• Login the portal.
• Click on the ticket under the flight tab.
• Filter the ticket through various available filter.
• After filtering the ticket click on the “Open” button.
• Click on the view ticket link.
• Click on the “Add discount” button a field having name discount would get display below the transaction fee.
• In the box user has to enter the discount amount, discount amount would subtract from the total air fare amount.
• Click on the “Apply discount” button.

Q10: How can I add mark-up on flight booking?
                                      Or
         How can I edit the transaction fee?

Ans:
1. Log-in the portal.
2. Click on the ticket under the flight tab.
3. Filter the ticket through various available filter.
4. After filtering the ticket click on the “open” button.
5. Click on the view ticket link.
6. Click on the “Edit Transaction Fee” button, as user click on the “Edit Transaction Fee” button two field appear below the Txn fee.

        • One is “ Txn fee” for entering the transaction fee.
        • Second “Display transaction fee” drop-down box for selecting option where to show the Txn fee inside the Tax or Separately.

Click on the “Update Transaction Fee” button after entering the Txn fee .

Q11: What should I do if I forget to carry my ticket print out to airport?

Ans: If you forget to carry a printout of your E-Ticket, you need to go to the airline counter at the airport and request for an E-Ticket copy by providing the PNR number of your reservation.

Q12: How can I print E-Ticket?

Ans:
• Login the portal.
• Click on the ticket under the flight tab.
• Filter the ticket through various available filter.
• After filtering the ticket click on pax name showing on the left hand side below the ticket PNR no, E-Ticket would get display.
• Click on the Print ticket button showing in the footer of E-ticket.

                        Or

• Login the portal.
• Click on the ticket under the Queue tab.
• Filter the ticket through various available filter.
• After filtering the ticket click on “Open” button.
• Click on the “View ticket “link, E-Ticket would get display.
• Click on the “Print Ticket” button showing in the footer of E-ticket.

Q13: I am traveling with infant - Is there anything special I need to carry?

Ans: Babies between the age of 0 to 2 years are considered to be an infant, and 2 to 12 years are consider to be child. Infants are not allocated separate seats.
For an infant ticket, it is mandatory to carry the birth certificate of the infant along with the ticket.

Q14: What is the age limit of Infant, Child, Adult and Senior citizen?

Ans:
Age range of Infant – 0 - 2 Years.
Age range of Child – 2 - 12 Years.
Age range of Adult – 12 - 60 Years.
Age range of Senior citizen – Above 60 years.

Q15: How shall I be informed about new deals and mandatory information?

Ans: All new deals and mandatory information will be displayed on the home page(Announcement page) of portal.

Q16: How many passenger can I booked in one PNR ?

Ans: Maximum nine passengers can be booked under one PNR.

Q17: How would an agent receive his commission?

Ans: TBO offered two fare to agent
    • Publish Price
    • Offer price
Publish price : Publish price is price that the user(agent) charge form customer against ticket.
Offer price : Offer price is the price that offer TBO to his user(agent). Offer price does not include the TDS(Tax deduction at Source). TBO deduct “Total payable price” from the user account which include offered price and TDS.
Amount deducted from the agent account or Total Payable Price of Agent = Offered price +TDS.

Offered price = Publish price - Commission

TBO will deduct only the cost (of the ticket) from the agent's account, and the commission will remain with agent.

Q18: Can I add mark-up on the flight fare?

Ans: Agent can add his markup in two ways
      • Either user can add service fee through change profile link corresponding to airline.
      • User can edit the transaction fee on E-ticket.

Case 1: When user add service fee through “ View-Profile” link corresponding to airline.

Steps for how to add service fee through Change Profile functionality:
• Log-in the portal.
• Click on the “View-Profile” link.
• Set the value of markup in the service charge box, User can set the fix value as markup or can set some percentage amount of base fare and Tax.
• After setting the markup value click on the “Save Changes” button to apply the markup.

Case 2: When user add service fee through E-ticket.

• Log-in the portal.
• Click on the ticket queue under the flight tab.
• Filter the ticket through various available filter.
• After filtering the ticket click on the “Open” button.
• Click on the view ticket link.
• Click on the Edit transaction Fee button, as user click on the Edit Transaction Fee button two field appear below the Txn fee.

1. First is Txn fee for entering the transaction fee.
2. Second Display transaction fee drop-down box for selecting option where to show the Txn fee inside the Tax or Separately.

Click on the “Apply discount button” after entering the Txn fee.

Q19: Why publish and offer price shown on the search result page different from publish and offer price shown on the passenger detail page?

Ans: On Search screen,portal retrieve the data from cache so sometimes system shows lower fare on the search result page, but as user goes to passenger details page, pages gets refresh and system shows the actual fare on the passenger detail page.

Q20: If passenger does not have the last name what should i write in the last name on the passenger detail page?

Ans: If the passenger does not have the last name then user needs to enter the “title” in first name field like Mr, Mrs, Miss and Passenger first name in the last name field box.

Q21: What is LCC airline?

Ans: LCC stands for low cost carrier airline. LCC airline can be ticketed only . LCC airline does not provide the option of hold ticket.

Q22: What is Non LCC airline?

Ans: Non LCC stands for Non low cost carrier airline. Non LCC airline provide the option of hold ticket.

Q23: In some airline E-ticket show the terminal detail but in some airline E-ticket does not show the terminal detail?

Ans: If airline provides the terminal detail, then E-ticket reflects the same and if airline does not provide the terminal detail in response then E-ticket does not reflect the terminal detail.

Q24: How can I get stop over flight on the search result page?

Ans: By default stop over flight does not show on the search result page. If user wants to see the stop flight on the search result page then user needs to click on the “Show Direct and 1 stops (Only For DOM.)” on the search page.

Q1: Is there cancellation fee of hotel ticket?

Ans: Yes, A cancellation fee charge on cancellation of every hotel ticket. Cancellation fee of Hotel ticket is the sum of the hotel supplier cancellation fee and TBO admin fee.
Hotel supplier cancellation fee varies based on hotel supplier as well as the time before departure that a ticket is canceled. The cancellation policy applicable on user booking is printed on user e-ticket.
Below is general guide of the cancellation policy

Suppose the hotel check in date 25-Dec.

• Cancellation made later than 23-Dec-11 12:00 PM and No-Show, will attract the cost of the first night (including taxes) and administrative fee as penalty charge.
• No penalty (except for administrative fee) shall be charged for cancellations upto 23-Dec-11 12:00 PM.
• Partial cancellations made later than 23-Dec-11; 12:00 PM,
• If the 1st night is canceled, then the cost of the 1st night (including taxes) and administrative fee will apply as penalty charge.
• If any other night is canceled, then no charge (except for administrative fee) for the night(s) canceled.

No penalty (except for administrative fee) shall be charged for partial cancellations upto 23-Dec-11 12:00 PM.
Hotel cancellation charges = Hotel cancellation charges as per hotel cancellation policy + TBO Admin Fee.

Q2: How can I cancel the vouchered hotel ticket?

Ans: In TBO portal Auto cancellation of hotel ticket is not live for user(agent). Neither complete ticket cancellation nor partial cancellation of hotel ticket . So if user wants to cancel hotel ticket then he has to send the request to the admin through portal along with the cancellation detail and then admin cancel the ticket and process the refund In the agent account.
Admin deduct the cancellation charges from the booking amount of hotel ticket and Process rest amount in the agency account. Cancellation charges is the sum of the hotel supplier cancellation charge and TBO admin charge.

Amount refunded to user(Agent) = Booking amount - Hotel supplier Cancellation charges – TBO Admin Fee

Steps for Sending cancellation request of hotel ticket:

• Login the portal.
• Click on the Hotel booking under the Hotel tab.
• Filter the ticket through various available filter.
• After filtering the ticket click on the “Change request”link.
• Pop window will appear having drop down box in which user has to select “Cancel hotel Booking. “
• In the remark section user has to give reason of cancellation.
• Click on the “Send Request” button.

Q3: How can I do the partial cancellation of hotel ticket?

Ans: In TBO portal auto cancellation of hotel ticket is not live for user(agent). So if user wants to cancel the partial hotel ticket then he has to send the request to the admin through portal and then admin cancel the ticket and process the refund In the agent account.
Admin deduct the cancellation charges from the booking amount of hotel ticket and process rest amount in the agency account . Cancellation charges is the sum of the Hotel supplier cancellation charges and TBO admin fee.

Hotel cancellation charges = Hotel supplier cancellation charge as per the cancellation policy + TBO Admin Fee.

Amount refunded to user(Agent) = Hotel booking amount - Hotel supplier cancellation charges - TBO Admin Fee.

Steps for Sending cancellation request of hotel ticket:
• Login the portal.
• Click on the Hotel booking under the Hotel tab.
• Filter the ticket through various available filter(Restrict by Confirmation no, Guest Name, Hotel).
• After filtering the ticket click on the “Change Request” link.
• Pop window will appear having drop down box in which user has to select cancel hotel booking.
• In remark user has to give full detail of cancellation like which hotel dates user wants to cancel.
• Click on the “Send Request” button.

Q4: How can I edit the hotel booking amount?
                               Or
      How can I add mark up on hotel booking amount?

Ans: Hotel markup can be added by the user in two ways.
        • Fix Value.
        • Percentage value.

Steps for Setting hotel markup:
• Login the portal.
• Click on the “View Profile” link , profile page would get display.
• Set the mark up corresponding to the Domestic and International hotel.
• Click on the “Save Changes” button.

Q5: How can I print hotel E-Ticket?

Ans:
• Login the portal.
• Click on the Hotel Booking under the Hotel tab.
• Filter the ticket through various available filter( Hotel Name, Guest name, Confirmation No).
• After filtering the ticket click on the “Open” button.
• Click on “View Voucher” link, hotel voucher would get display.
• Click on the “Print” link.

Q6: How can I mail hotel voucher?

Ans:
• Login the portal.
• Click on the Hotel Booking under the Queue tab.
• Filter the ticket through various available filter( Hotel name, Guest name, Confirmation no).
• After filtering the ticket click on the “Open” button.
• Click on “View Voucher” link, hotel voucher would get display.
• Click on the “Email Voucher “ button.
• Enter the Email id.
• Click on the “Send mail” button.

Q7: How can I come to know whether hotel room is air conditioner or not?
                               Or
      How can I get detail about Hotel room type?

Ans: User can get details about the room by clicking on the “Room Detail” link shows on the hotel search result page below the corresponding hotel image.

Q1: Can I travel through train if I forgot to carry identity proof?

Ans: No passenger cannot travel without having any of the following id proof. User must be having any of the following id proof.
1. Voter identity card.
2. Passport.
3. Pan card.
4. Driving license.
5. Aadhar card.

Ticket will only be consider valid along with id proof in original. If passenger found traveling without id proof, passenger will be treated as without ticket and charged as per extant Railway rules.

Q2: How can I reschedule train booked through TBO portal?

Ans: No, train ticket booked through the TBO portal cannot be rescheduled. Once train ticket booked it can only be cancel. On cancellation of train ticket, IRCTC cancellation charge would be deducted from the train ticket booking amount.

Q3: How can I check Availability of tatkal quota?

Ans: While searching train ticket user needs to check on the tatkal check-box on the train search page for checking the availability of tatkal tickets. Tatkal ticket can be booked before one day of the journey date.

Q4: Can I do amendment( Like name, Date of birth ) in the train ticket?

Ans: No, changes can not be done in the train ticket after the pnr creation. Once train ticket booked it can be only be canceled. On cancellation of train ticket, IRCTC cancellation charge would be deducted from the train ticket booking amount.

Q5: How many days in advance can I book a Tatkal quota ticket?

Ans: Tatkal train ticket can be booked one day before the journey date.

Q6: How many days in advance can I book a General quota train ticket?

Ans: General quota train ticket can be booked 90 days before the journey date.

Q7: What is WL / NA / AVL / RAC / TKL?

Ans:
WL – Waiting list.
NA - Not Available.
AVL - Available.
RAC - Reservation Against Cancellation.
TKL – Tatkal.

Q8: Can I book return train journey ticket through TBO portal?

Ans: No, TBO portal does not provide the round trip train journey.

Q9: Can I book student/other concession train ticket?

Ans: No, this facility not available in TBO portal. Only senior citizen concession ticket can be booked through the TBO portal.

Q10: What is a RAC ticket?

Ans: Reservation Against Cancellation (RAC) means that user have an assured seat but the berth has not been allotted yet. As other passengers cancel their ticket, user will be promoted on the RAC list and will be allotted a berth subsequently.

Q11: Upto what time before train departure can I cancel seats in train?

Ans: Train Seats can be cancel before the chart preparation (Chart preparation for train is done four hours before train initial station departure time. )
For Example: Train Departure time from the initial station is 5:30 pm then seats in the train can be cancel till 1:30 pm.

Q12: How can I cancel the train ticket?

Ans: In TBO portal auto cancellation of train ticket is live for agents. If agent wants to cancel the train ticket then he can cancel train ticket through portal . After cancellation refunded amount is processed in the user account. Cancellation charges only contains the IRCTC cancellation charges. Tbo does not charge any admin charges on train ticket cancellation.

There are basically two ways to cancel the train ticket booked through TBO portal:
• Either the user can send online request of train ticket cancellation through portal.
• User can send offline request of Train ticket cancellation through mail.

Case 1 :
Steps for canceling ticket through portal:
• Login the portal.
• Click on train ticket under Train tab.
• Click on cancel ticket link, request change pop up would get display.
• Select name of the passengers to whom user wants to cancel.
• Click on the “Send Request” button.
Train ticket cancellation charge = IRCTC Cancellation Charges.

Amount refund to Agent on Train ticket Cancellation = Ticket booking amount - IRCTC cancellation charges.

Q13: Can I cancel my train ticket booked under the Tatkal quota?

Ans: No, confirmed tatkal ticket can not be cancel. IRCTC does not provide any refund on the confirmed tatkal ticket cancellation.
If tatkal ticket is in the Waiting list status then only it can be canceled.

Q14: I booked a tatkal ticket but did not travel through train. Can I file TDR against tatkal ticket with passenger does not travel and how much amount would be refunded?

Ans: No, TDR can not be file against the tatkal ticket. Because IRCTC does not refund any amount on filing TDR against the tatkal ticket.

Q15: I have filled TDR how much time will it take to process the refund?

Ans: TDR request is processed by IRCTC with in 90-days.

Q16: My journey date has passed and I did not travel through train, How can I get refund ?

Ans: After passing the travel date ticket can not be cancel. User can file TDR only. TDR request can be filled after the 24 hours of departure time to till 30 days. TDR request is processed by IRCTC within 90 days. TBO does not charge any admin fee against TDR request. User gets the 50 percent of the total booking amount as refund.
Steps for filing TDR request:
• Login the portal.
• Click on the TDR Request under Train Tab,TDR request form would get display.
• User has to enter the ticket pnr and click on the Get information button.
• As user click on the get information button information like Train no, Transaction ID, Date of journey,Date of Boarding, Booking class, Quota would get display.
• Select name of the passenger against which user wants to file TDR request.
• User has to select reason from the dropdown box.
• Click on the “Submit” button.

Q17: What are the necessary identity proofs to be carried along with Train ticket?

Ans: The ticket booked is not transferable and is valid only if passengers booked on the ticket presents with identity cards:
1. Voter identity card
2. Passport
3. Pan card
4. Driving license
5. Aadhar card
6. Photo Id card of Central/State Government

Q18: What are the cancellation charges applicable on train ticket?

Ans: TBO does not charge any cancellation fee for train ticket cancellation. Only the IRCTC cancellation charges are deducted for the booking amount.
Train ticket cancellation charge = IRCTC cancellation charges.
Amount refund to Agent on Train ticket cancellation = Ticket booking amount - IRCTC cancellation charges.

Q19: I am not able to cancel train ticket through TBO portal, how can I cancel train ticket?

Ans: If user not able to cancel train ticket online through TBO portal due to any reason . Then user needs to send ticket cancellation information offline. For sending information offline user has to drop mail at rail@travelboutiqueonline.com with full details (Like Pnr and name of the passengers to whom user wants to cancel) regarding the cancellation.
TBO back offline personnel will cancel the train ticket and refunded amount manually credit to the user(agent) account. TBO does not charge any cancellation fee against train ticket cancellation. Only the IRCTC cancellation charges are deducted form the booking amount.
Train ticket cancellation charge = IRCTC cancellation charges.
Amount refund to Agent on Train ticket cancellation = Ticket booking amount - IRCTC cancellation charges.

Q20: If train gets late and passenger does not want to travel through the train , how passenger would get refund of ticket amount and how much cancellation charges would apply?

Ans: If train gets late due to any reason and passenger does not want to travel through delay train , in that case 100 percent booking amount refunded to user(agent). But for getting refund user needs to file the TDR.
TDR request can be filled after the 24 hours of departure time to till 30 days. TDR request is processed by IRCTC within 90 days. TBO does not charge any admin fee against TDR request.

Q21: If train gets cancel then how passenger would get refund of ticket amount and how much amount would be refunded to user(Agent)?

Ans: If train gets cancel due to any reason, in that case 100 percent booking amount refunds to user(agent). But for getting refund user needs to file the TDR
TDR request can be filled after the 24 hours of departure time to till 30 days. TDR request is processed by IRCTC within 90 days. TBO does not charge any admin fee against TDR request.

Q22: How can I cancel train ticket after chart preparation?

Ans: After chart preparation ticket can not be cancel. User can file TDR only. TDR request can be filled after the 24 hours of departure time to till 30 days . TDR request is processed by IRCTC within 90 days. TBO does not charge any admin fee against TDR request. User gets the 50 percent of the total booking amount as refund.

Q23: How can I cancel my ticket if I miss my train ?

Ans: After chart preparation ticket can not be cancel. Chart is prepared four hours before the train initial station departure time.
For Example: Train Departure time from the initial station is 5:30 pm then chart for train starts preparing at 1:30 pm.
If User misses train then he can file TDR only for getting refund against ticket. TDR request can be filled after the 24 hours of departure time to till 30 days . TDR request is processed by IRCTC within 90 days. TBO does not charge any admin fee against TDR request. User gets the 50 percent of the total booking amount as refund.

Q24: If I cancel the train ticket then how much time will I get the refund amount?

Ans: There are two ways to cancel the train ticket booked through TBO portal:
1. Either the user can send online request of train ticket cancellation through portal.
2. User can send offline train ticket cancellation request through mail on rail@travelboutiqueonline.com along with full details like Pnr and passengers name.

If user sends the online request of cancellation in that case within two minutes refund amount is processed in the user (agent) account.
But in case of offline request It takes maximum 24 hours to credit the refund amount in the user(agent)account.

Q25: What is senior citizen age range for Men and women?

Ans: Senior Citizens Male age must be above 60 years and senior citizen female age must be above 58 years.

Q26: Can I do partial cancellation of my Rail ticket?

Ans: Yes partial cancellation of train ticket is live for agents on TBO portal.

Steps for partial cancellation:
• Login the portal.
• Click on cancel ticket link, request change pop up would get display.
• Select name of the passengers to whom user wants to cancel.
• Click on the “Send Request” button.

Q27: How would an agent receive his train ticket commission?

Ans: Train ticket commission parting is offline for agent. At the time of train ticket booking TBO deduct the Total booking amount from the agency account. But later on offline, train ticket commission parted to the agency.

Q28: Can I cancel the Wait listed tatkal ticket?

Ans: Yes, user can cancel the wait-listed tatkal ticket.

Q1: Is there a cancellation fee for red bus ticket?

Ans: Yes, A cancellation fee will be charged on every bus ticket canceled. Cancellation fee of bus ticket is the sum of the bus operator cancellation fee and TBO admin fee.

Bus operator cancellation fee varies based on bus operator as well as time before departure that a ticket is canceled. The general cancellation policy applicable on user booking is printed on user e-ticket.

As a general guide of bus operator cancellation penalty usually applicable for most bookings is:

12 hours before journey time                --          100.00% cancellation charges.

13 hours before journey time                 --         25.00% cancellation charges.

1 days 12 hours before journey time       --       15.00% cancellation charges.

Bus cancellation charges = Bus operator cancellation charges as per the cancellation policy + TBO Admin Charges.

Q2: How can I cancel my bus ticket?

Ans:In TBO portal auto cancellation of bus ticket is live for user(agent). But Bus ticket can not be partially canceled neither online nor offline. User can not can do partial cancellation of bus ticket. All the seats under one ticket need to be canceled together .

Cancellation charges = Bus operator Cancellation charges + TBO Admin Charges

Steps for canceling bus ticket:

• Login the portal.
• Click on the bus booking under the queue tab.
• Filter the ticket through various available filter(Ticket no , Agency name ).
• After filtering the ticket click on the change request link.
• As user click on the change request button remark box will open along with cancellation charges notification. In the remark box user has to enter the reason of cancellation.
• Click on the “Refund” link.

Q3: Can I do the partial cancellation of Bus Ticket?

Ans:No, Bus ticket can not be partially canceled neither online nor offline. User can not can do partial cancellation of bus ticket. All the seats under one ticket need to be canceled together .

Q4: Maximum how many seats can be booked under one bus ticket.?

Ans:Maximum 20-seats can be booked under one Bus ticket.

Q5: Can I get refund against bus ticket if I miss my bus?

Ans:No refund will be processed to user if user misses the bus.

Q6: How much luggage can I take on the bus?

Ans:Maximum single user can carry 30 Kg luggage while traveling through bus. If user wants to carry more luggage then he can discuss the same with the bus operator, by contacting on the mobile no given on E-ticket.

Q7: How can I get the refund if bus cancel and how much cancellation charges would apply?

Ans: User would get full refund of the booking amount if bus gets cancel. Tbo would process full refund of the booking amount to user account . User needs to send the mail on productsupport@travelboutiqueonline.com along with bus confirmation number.

Q8: What are the scenarios when user gets refund of bus ticket?

Ans:User gets refund against the bus ticket only when bus operator cancel the bus due to any reason. In this case user gets the full refund .

Q9: Can I book a round trip of bus ticket through TBO portal?

Ans:No, Round trip can not be booked under one ticket through TBO portal. If user wants to book round trip then user needs to book two bus ticket. One ticket for out-bound journey and one ticket for in-bound journey.

Q10: Before bus ticket booking How can I come to know the boarding point and droping point corresponding to Bus?

Ans:All available boarding point corresponding to bus can be seen by user on two places before booking

• On the search result page by clicking on the “Busdetail” link.
• In the drop down box on the “Seat layout ” popup.

Q11: What is the boarding point. How can I choose the specific boarding Point convenient to me?

Ans:Boarding points are locations within the city from where user can board bus. In large cities like Bangalore, Delhi, etc, there may be more than one boarding points for the same bus. User can choose any boarding point most convenient to him and board the bus from there.

All the boarding point corresponding to the bus shows in the drop down box on the seat layout page . User can choose any boarding point which is convenient to him and can board from there.

Q12: Can I reschedule my bus ticket?

Ans:No, user can not reschedule the bus ticket. For rescheduling bus ticket user needs to cancel the original ticket and book a new bus ticket.

Q13: If I travel with a child, Do I need to purchase a bus ticket for him or her?

Ans:There will be no charges for children below 2 years of age. Children below age 2 will not be provided seat . For children over 2 years of age, require a full ticket for traveling.

Q14: Can I do amendments like change in passenger name, traveling date, bus operator in bus ticket after creation ?

Ans:No, User can not do any amendment after the bus ticket creation. If user wants to do any amendment in the bus ticket then user needs to cancel the original ticket and book a new bus ticket.

Q15: Can someone else travel on my bus ticket?
                           Or
        Does bus ticket is Transferable?

Ans:No, someone else cannot travel on your bus ticket. User will need to present a photographic identity proof (passport, driving license, etc.) along with the bus ticket to the bus conductor while boarding the bus. The name of the person on the bus ticket MUST BE the same as that on the photographic identity proof.

Q16: I want to see the publish and offered price corresponding to the bus on the search result page, how can I do it?

Ans:By Default publish price shows on the bus search result page . User can see the Offered price along with the Publish price corresponding to the bus by clicking on the “Show” link on the bus search result page.

Q17: How would an agent receive his bus ticket commission?

Ans:TBO provide two fare to user(agent)
• Publish Price
• Offer price
Publish price : Publish price is price that the user(agent) charge form customer against ticket.

Offered price: Offer price is the price that offer TBO to his user(agent). Offer price does not include the TDS(Tax deduction at Source) and Service tax. TBO deduct “Total payable price”from the user account which include offered price plus TDS and Service tax amount .

Amount deducted from the agent account or Total Payable Price of Agent = Offered price +TDS.

Offered price= Publish price - Commission.

TBO will deduct only the cost (of the ticket) from the agent's account, and the commission will remain with user(agent).

Q18: If bus gets late and passenger does not want to travel through the bus, how passenger would get refund of ticket amount and how much cancellation charges would apply?

Ans:If bus gets late due to any reason and passenger does not want travel through delay bus, in that case 100 percent booking amount refunded to user(agent). But for getting refund user needs to send the offline request to the tbo staff.